Brian Hassett and the team at Hassetts on Wexford’s Main Street are among the best performers of 180 brands for treating customers in 2020 and throughout the Covid-19 pandemic, according to the survey.

McCauley, Marks & Spencer, FBD, Lidl, and clothes retailer Dunnes, accounted for the rest of the top 10. 

Brian has been a long-standing pharmacist in Wexford town and his patient care is second to none. During the height of the Covid-19 pandemic, Brian’s genuine care for his patients and his local community shone through – he would deliver prescriptions to his vulnerable patients directly to their door despite a delivery driver from the group being made available.

Brian wanted to use this opportunity to be a familiar face to reassure his patients and ensure all their needs were met. This was an exceptional effort with Brian doing upwards of 80 deliveries a month and house calls all after working hours. This was a phenomenal effort from Brian despite the challenging time and increased volume of daily work it was an exceptional example of the great customer service Allcare Pharmacy group prides itself on.

Allcare Pharmacy, the largest Irish-owned pharmacy group, is ranked in the TOP five Irish organisations for customer service in 2020 and during the Covid-19 pandemic according to the annual CXI Ireland Customer Experience report.

“While Allcare Pharmacies have been growing their market share at pace they never lost their focus on superior patient care. They found numerous ways to make it easier for patients to do business with them particularly during COVID-19. Their success is not down to any one silver bullet but down to doing many things brilliantly. For instance, committing to putting a dedicated trainer on the road and giving online training access to staff who are empowered to do what’s right at the right time,”

said the report’s authors.